Privacy Policy

1. Commitment to Privacy

At Dhoondo, we believe that local shopkeepers and consumers deserve clear, transparent, and uncompromising privacy standards. This Privacy Policy describes how we collect, store, process, and protect your information when you access our website, create a digital storefront, or interact with local retailers on Dhoondo.

2Information We Collect

3How We Use Your Information

• To publish your public digital storefront on Dhoondo so customers can browse your items.
• To display direct WhatsApp and phone call buttons so shoppers can contact your store directly.
• To provide analytics on store views, product inquiries, and customer interest in your seller dashboard.
• To verify seller authenticity and protect customers against spam, fraudulent listings, or scams.

4Trusted Service Providers

We do not sell, rent, or trade your personal information. We partner only with reputable technology vendors to maintain platform operations:

• Google Firebase: Used for secure telephone OTP verification.
• MongoDB Atlas: Encrypted enterprise cloud database storage.
• Cloudinary: Content delivery network and image optimization for product photos.
• Razorpay: RBI-licensed PCI-DSS Level 1 compliant payment processor for store subscriptions.

5Your Control & Data Rights

You retain complete control over your store and personal information:

• You can modify your store details, description, hours, phone number, and map location anytime from the Store Settings.
• You can add, edit, or delete any product listing immediately from your dashboard.
• You may request complete account deletion and data wiping by contacting our support helpline on WhatsApp at +91 9678167144.